Frequently Asked Questions
Do you have a brochure you can send me?
We can send you a brochure that features some of our products and our website features all we have to offer.
Do you have a showroom?
Yes we have a showroom and a large warehouse set within the market town of Ledbury in Herefordshire. Not every item that we supply is out on display so we would ask that you ring or email us so that we can advise which items are available for you to view. Although if you are in the area please come along and take a look. We are open Monday to Thursday 9.00am to 5.00pm and Friday 9.00am to 1.00pm.
What products are in your showroom?
The showroom has a selection of both solid mahogany and walnut antique reproduction furniture to enable you to see the quality and finish of the furniture that we supply. We also have a small selection of furniture in the various different paint finishes, as well as gold and silver leaf finishes for you to see.
Do you price match?
If you find a competitor offering identical goods for sale at a lower price just complete our Price Match Form and we will do our best to match the price. (Products must be the same quality and be sold by a current retailer who has a showroom. We are unable to price match against auctions sites such as Ebay or Amazon.)
Can you send me a wood sample?
Yes we are able to provide a wood sample for the mahogany furniture and also for the Windsor Ranges. Just give us a ring on 01531 633 333 and we will put samples in the post for you.
How do I place an order?
You can either place an order on the website or over the telephone on 01531 633 333 where one of our friendly sales office team will be happy to answer any questions and help you with the ordering process.
What happens once I have placed my order online?
Once we receive notification of an online order we will contact you via email to confirm the items ordered are in stock and if not when they would next be available and approximate lead time. If your item(s) are in stock we will immediately pass your details to our courier to arrange your delivery. If an item is out of stock and you do not want to wait then we will issue a refund. If you would like to check stock availability before ordering then please do not hesitate to contact us.
How can I pay?
We accept all major debit and credit cards (except American Express), Paypal, bank deposit or cash on collection.
Do you charge for delivery and do you deliver everywhere in the UK and Ireland?
Our standard delivery covers England, Wales, Scotland and Ireland.
England and Wales
We offer free standard delivery to England and Wales.
We can arrange delivery to most areas of Scotland. Please check the 3 delivery bands below for more information.
Band A – There is a surcharge of £65 to deliver to the following postcode areas:
All AB postcodes, all DD postcodes, all DG postcodes, all EH postcodes, all FK postcodes, all G postcodes, IV1-IV16, IV30-IV36, IV63, KA1-KA26, KA29 & KA30, all KY postcodes, all ML postcodes, PA1-PA19, PH1-PH26, PH30-PH32, PH34, PH49 & PH50, all TD postcodes.
Band B – We can quote to deliver to the following postcode areas using a forwarding company:
All HS postcodes, IV21-IV23, IV40-IV55, KA27 & KA28, KW15-KW17, PA20, PA23, PA29, PA34, PA42-PA49, PA60-PA78, PH33, PH42-PH44, ZE1.
Band C – Unfortunately we do not deliver to the following postcode areas:
IV17-IV20, IV24-IV28, IV56, KW1-KW14, PA21 & PA22, PA24-PA28, PA30-PA33, PA35-PA38, PA41, PA80, PH35-PH41, ZE2 & ZE3
We can arrange delivery to Ireland please contact us for a quote.
Although we do not deliver to the Isle of Wight, Isle of Man or the Channel Islands we can deliver to the nearest port for you to arrange onward delivery by your shipping agent. Alternatively you are welcome to arrange collection from ourselves by courier or in person. Please feel free to contact us to discuss these options. Please note that once an order is collected or we have delivered it to your shipping agent we cannot be held responsible for loss or damage.
If you are unsure whether you qualify for free delivery, will incur an additional charge or require a quote just add your chosen items to the basket and enter your postcode. You will then be advised whether your order qualifies for free delivery or if a surcharge will apply. Alternatively you may be asked to supply additional information so that we can provide you with a quote.
How long will delivery take?
Our couriers aim to deliver your furniture within 10-15 working days from date of order assuming the item(s) you have ordered is in stock and full payment has been received. Deliveries to Scotland and Ireland can take slightly longer due to the distance involved. We use a specialist furniture courier to deliver all of our furniture. They have experience in handling furniture with care.
Do you deliver overseas?
We can arrange delivery to parts of France and Europe. Please contact us for more information.
Can I collect my goods from you?
If you would like to arrange collection of items which are in stock please contact us with at least 24 hours notice so that we can ensure your items are checked by our warehouse staff and ready for you to collect. If you decide to use your own courier we are unable to accept responsibility for any damages that may occur once your items have left our warehouse.
Will the furniture arrive fully assembled?
Yes most of our furniture does arrive fully assembled. Beds and four poster beds arrive in pieces for ease of access and delivery and some of the larger items including desks and wardrobes arrive in several pieces.
Do you offer an assembly service?
Yes we can offer an assembly service for some of the furniture including beds and knock down wardrobes. Please contact us if you require this service and we can provide you with a quote.
Do you deliver to the room of my choice?
Our deliveries are generally carried out by 2 men to room of your choice. Any restricted access, steps, etc should be notified prior to delivery.
What happens if the furniture won’t fit though my door?
It is your responsibility to understand the dimensions of the furniture ordered and to ensure that it will fit in. It is also very important to check that there is adequate access. Most of our furniture arrives assembled in one piece with the exception of beds, four poster beds, desks and wardrobes which arrive in pieces for ease of access and delivery. We can provide details for individual pieces if required.
An item I ordered has arrived damaged, what shall I do?
All items are checked before they leave our warehouse and delivered by a specialist furniture courier so it is rare for an item to be damaged. However we would encourage you to check your items on delivery and inform us immediately if there is a problem. The item can then be returned with the courier and we will arrange a replacement as quickly as possible. If an item is signed for as unchecked we will not accept responsibility for any damage found.
What is your returns policy?
If you are unhappy with an item it can be returned with the driver at the time of delivery for a full refund less a delivery fee of £50. If the item is not returned at the time of delivery an administration and collection fee of £70 will be charged and a refund will be made for the item if returned in its original condition. Goods need to be returned undamaged and in their original packaging. IF THE ITEM HAS BEEN MADE SPECIFICALLY TO YOUR REQUIREMENTS WE ARE UNABLE TO ACCEPT RETURNS (as this is not our standard stock)
What is your furniture made from?
Our mahogany furniture is hand crafted from solid mahogany using traditional methods including dovetailed joints. The walnut ranges are hand crafted on a solid wood carcass with a high grade walnut veneer.
All of the timber used in the production of our furniture is sourced from managed plantations in Indonesia which are strictly controlled. It is mandatory for all exports of timber products from Indonesia to the EU to comply with SVLK certification. This means that all of our containers have a V-Legal Certificate demonstrating that the timber products are sourced from legally harvested timber. The V-Legal logo can be found on our furniture packaging. If you buy furniture without the relevant certification it could have been produced using illegally harvested timber.
Do I need to buy a special sized mattress for your beds?
No, all of our beds take standard UK mattress sizes (single, double, king or super king size). The measurements given on our product pages show the maximum exterior dimensions for each individual bed so that you can ensure the bed you have chosen fits in your room.
Standard UK mattress sizes:
Single mattress – Width 90cm x Length 190cm
Double mattress – Width 135cm x Length 190cm
King Size mattress – Width 150cm x Length 200cm
Super King mattress – Width 180cm x Length 200cm
Do you offer a bespoke service?
Yes, we can offer a bespoke service for furniture made from solid mahogany wood. We are able to quote for modifications to size and design details for all of the items shown in our existing mahogany range of furniture. Alternatively, if you cannot find what you are looking for on the website, we can also quote for furniture to be made to your requirement and design. See our bespoke section for more information. PLEASE NOTE BESPOKE ITEMS ARE NON-RETURNABLE
Are you able to offer a trade discount?
Yes we can supply our high quality furniture to trade customers. Customers we currently supply include hotels, B&B’s, English country homes, stately homes, pubs and French Chateaux’s as well as offices and film and TV companies. We also supply selected mail order companies and internet based companies as well as some retail outlets and shops.
If you are interested in opening a trade account please telephone 01531 633 333 or email us on [email protected]
I still have a question?
If you cannot find the answer to your question please do not hesitate to contact us. You can contact us by telephone on 01531 633 333 or email us at [email protected] and one of our friendly sales office team will be happy to help. Alternatively you can complete the Contact Form below and we will reply as soon as we can.