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Delivery Terms and Conditions

Due to the current situation with Covid-19 (coronavirus) some of our standard terms and conditions have changed to enable us to deliver safely.

CLICK HERE to  check the most up to date delivery information on our Coronavirous Information Page.

• FREE STANDARD DELIVERY is to UK mainland only including parts of Scotland. We can arrange delivery to Ireland please contact us for a quote.

We do not deliver to the following postcode areas:

Inverness - IV4, IV6, IV17-28, IV40, IV41-63 / Kilmarnock – KA27 / Kirkwall – All KW postcodes / Lerwick – All ZE postcodes / Paisley – PA20-29, PA32-38, PA41-49, PA60-80 / Perth – PH33, PH35-44, PH49, PH50 / Outer Hebrides – All HS postcodes / Isle of Wight – PO30* / Isle of Man – All IM postcodes* / Channel Islands - All JE and GY postcodes* / Scilly Isles – TR21-25

*Although we do not deliver to the Isle of Wight, Isle of Man or the Channel Islands we can deliver to the nearest port for you to arrange onwards delivery. Alternatively you are welcome to arrange collection from ourselves by courier or in person. Please feel free to contact us to discuss these options.
• We aim to deliver within 10-15 working days from date of order assuming payment has been received for all items of furniture that are in stock. We use an independent furniture specialist courier to deliver all of our furniture who have over 18 years experience in handling antiques and furniture with care. Please note that deliveries to Scotland and Ireland may take longer than this due to the distance involved. We aim to deliver to all areas within 28 working days. Please note we do not deliver internationally  but we have been able to deliver to parts of France and Europe. Please contact us direct for more information.

• The delivery service provided includes safe delivery of the furniture to your door. Any restricted access, steps etc should be notified prior to delivery. The carriers do not assemble the furniture for you. The delivery is usually made by one driver who may need assistance for delivery of larger items.

• The carriers are not insured for any incident which may take place while delivering within your home. Therefore even though they can be obliged to help deliver your furniture into your home they cannot be held responsible for any damage which may be caused while providing additional help to deliver furniture beyond the van. Our delivery drivers, while taking care when delivering your items, are not responsible for any damage, scratches or marks caused to your floors or floor coverings e.g. carpets. It is your responsibility to put down protective material i.e. sheets on your floors to protect them. We ensure that all the goods are checked before they are dispatched and leave our warehouse for any defects. The furniture is adequately wrapped to prevent damage in transit. We ensure the courier company transport your goods with care.

• The delivery company will contact the customer by phone with delivery details prior to the delivery day, giving as much notice as possible. Usually 2-3 days. Therefore it is important to provide the best contact number for the courier when placing an order as well as providing the correct address details in full at time of order so the delivery is not delayed.

• All of the vehicles operate a multi-drop facility, so unfortunately it is not possible to state an exact delivery time, but they will inform you of the day of the delivery and whether delivery will be am or pm. They can also provide notice of arrival en route if required.

• We offer an assembly service for some of our items of furniture including four poster beds and knock down wardrobes. If this additional service is required this needs to be discussed at the time of order, we will then provide a quote accordingly.

“Needed to drop you a line to say thank you for all of your help. Customer service is often a thing of the past in this modern world, but Lock Stock and Barrel have been outstanding in helping us through our recent purchase of a new king size four poster bed. Thank you for your help from start to finish..” Jayne & Bill